Store FAQs

We know you may some questions about how we operate. Hopefully this page answers them. If not, get in touch!

When do I pay for my order?

Payment is made once the order has been approved and you are happy with the lead time and terms.

What payment methods do you accept?

We accept all major cards via Take Payments.

How do you ship parts from Japan?

The majority of the parts are shipped via commercial air freight. This takes around 10 days from shipment including clearance in the UK. Once it clears customs it takes another day to arrive with us and we aim to ship all orders the same day or at least book them in with the courier for next day collection.

Larger freight (such as bumpers, large wings etc) are shipped via ocean freight, this is the only way to ship larger items in a cost effective way.

Is there any extra to pay like customs?

No, all our prices include UK VAT. If you are not from the UK please get in touch to discuss your order.

How often do parts ship from Japan?

2 large air freights a month and 4 ocean freights a year.

How do I know my parts are genuine?

We have been trading on premium reputation since 2005. We aren't interested in replicas, copies or counterfeit products made in China.

We've been around since the boom of the Japanese tuning industry and culture going back to the late 90s. We aren't going to risk our reputation and love of these parts by selling out and selling copies.

All parts from Japan (the only products not sourced in Japan are Recaro seats supplied by Recaro UK, Koyo Radiators supplied by the UK Distributor and Ohlins, also supplied by the UK Distributor.) are supplied by the manufacturers or official distributors of that brand.

I've seen a part in Japan you don't sell, can you source it for me?

Absolutely. Send us the website address and/or direct link to that part and we'll do the leg work to purchase the part at wholesale price in Japan and invoice you via your online account.

I've seen a part on eBay that looks similar but is a lot cheaper, how come?

If a part listed on our store is hugely more expensive than another supplier or eBay it may be a mistake our end but it may also be that the part you are looking at is either a) used or b) replica.

eBay is swamped with replica goods and it can be very difficult to determine what is replica and what is authentic. If in doubt, get in touch and we'll be happy to help.

Do these parts come with any warranty?

Only parts fitted by an experienced fitter carry a warranty. This warranty is subject to our descretion. Fitting a set of aftermarket wheels and going off-roading would invalidate the warranty as would fitting a BRIDE fixed bucket seat to cheap ebay rails.

We do our best to advise customers on the best products for their application, if you have any questions about our products or warranty, please get in touch.

Can I use aftermarket parts on the road?

All aftermarket products are sold for off-road use only. All performance modifications and installations are at the customers own risk. JPN hold no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products. Items sold for off-road use only may be illegal in many countries and are intended for racing vehicles which may never be used on a public road.

By purchasing any aftermarket performance product, the customer takes full responsibility for any use, and/or misuse of the product and agrees that JPN holds no responsibility for any consequences, legal, or other, of such use and/or misuse.

Can I return a product?

Stock items and non-special order items can be returned under the following terms:

  • All returns are subject to a 15% re-stocking fee.
  • All returns must be approved prior to return.
  • All return requests must be sent to us within 14 days of receiving your order.
  • All returns MUST be sent back to us within 5 days of receiving your return approval.
  • Returned items must be in brand new condition, no marks or signs of attempted install.
  • Shipping fees are non-refundable.

Each product listed is shown as either:

  • In Stock
  • Low Stock
  • Not in Stock
  • Not in Stock - Special Order from Japan

Products marked as Special Order from Japan do not have the same cancellation and return rules as other products. For more information on Special Orders click here.

There has been a delay by the manufacturer?

We do our best to mitigate typical importing delays. Please consider that due to International time differences, holidays, bank closures, parts being made to order, weekends, staff illnesses, COVID-19, race meets, events, shows, Customs clearance and inspections, order-rerouting, freight schedules, freight space, lead-times, manufacturing errors and other unforeseen delays that orders can be held up at any stage of the process.

Annual delays (where orders attract a 1-2 week delay or greater) include Christmas / New Years, Summer Holidays (Japan) and Golden Holidays. Extra consideration to order delays should be factored in when ordering at these times. Check both the Japanese holiday schedule if in doubt. Tokyo Auto Salon normally attract a 2-3 week delay in orders annually.